Frequently Asked Questions
Everything you need to know about So iLL climbing gear and apparel.
How do I determine the correct size for climbing shoes?
We generally recommend ordering your street shoe size for a performance fit. If you prefer a more comfortable fit for long gym sessions, consider sizing up by a half size.
What is your return policy for gear and apparel?
We accept returns on unworn and unused items within 30 days of purchase. Please ensure all original tags are attached and climbing shoes show no signs of chalk or use on a wall.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply.
How should I clean my So iLL climbing shoes?
We recommend hand washing with lukewarm water and a mild soap. Avoid using a washing machine or dryer, as high heat can damage the rubber and adhesives.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products vegan-friendly?
Many of our climbing shoes and lifestyle products are 100% vegan. Please check the individual product descriptions for specific material details.